Filing Forms in Family Court Offices

Courthouses are large buildings with many offices and courtrooms. Family court documents are filed with the “clerk” or “registrar” at the “family counter” or “Court Office.” The table below gives information about finding the family counter, getting a place in line and making sure the court file is available.

Court clerks need to have the court’s paper file for a particular case in front of them at the time they accept new documents for the file. In some courthouses, the court files are kept immediately behind the counter and the clerks retrieve them themselves. In other courthouses the files are kept 20 or 30 metres away but the person filing a new document needs to take some step to send the paper file to the clerks. The procedure is outlined in the last column (Getting the Paper File) in this table.

In most courthouses, you need to pass through security screening to access the building. Police officers or security staff will examine what you are carrying and send you through a metal detector. The security screening process can get you turned around in another direction so that an office described in the table below as being “on your right” may now be straight ahead or on the left. To interpret instructions below correctly, imagine you are standing outside the court house facing the front door. A room that is described as being “on your right” is on the right hand side of the building as seen from the outside.

Court AddressFinding the Court OfficeLining UpGetting the Paper File
393 University Avenue, TorontoTake the elevator to the 10th floor and enter the large, open roomProceed to the Information Desk and collect a ticket from the officer there.As soon as you have a ticket, go to the "File Room" on the other side of the 10th floor and fill out a file request slip.
311 Jarvis, TorontoOn the main floor past the security screening line, turn left, walk 20 metres, turn right and walk through the frosted glass door, turn right immediately and walk 20 metres to a short line-up.Take a ticket from the ticket dispenser on the wall, line up and wait for counter staff to call you to a wicket.The clerks have the files behind the counter and retrieve them themselves.
47 Sheppard, North YorkThe Court Office is just inside the front doors on the right.After passing through security screeing, walk 5 metres straight ahead to the Information wicket and collect a ticket. Watch the overhead monitors until your number is called and then approach the wicket specified on the monitor.The clerks have the files behind the counter and retrieve them themselves.
7755 Hurontario Street, BramptonThe Court Office is about 100 metres to the left of the front door.Go to the Information Desk by the Court Office door and collect a ticket. Watch the overhead monitors until your number is called and then approach the wicket specified on the monitor.Fill out the file request form at the Information Desk by the door before you sit down to watch the overhead monitors.
50 Eagle Street West, NewmarketThe Court Office is at the bottom of the stairs on the left just inside the main entranceInside the Court Office walk 5 metres to the Information Counter and collect a ticket. Watch the overhead monitors until your number is called and then approach the wicket specified on the monitor.The clerks have the files behind the counter and retrieve them themselves.
150 Bond Street East, OshawaThe Court Office is 100 metres diagonally to the left from the main floor security screening area.Inside the Court Office, there is usually an Information Desk where you can collect a ticket. Watch the overhead monitors until your number is called and then approach the wicket specified on the monitor.The clerks have the files behind the counter and retrieve them themselves.
Next: At The Counter