Customer Service Policy

All members of Shawyer Family Law are dedicated to providing our clients with the most cost-effective, efficient and timely representation possible. In order to represent you effectively we have developed a firm culture that focuses on providing excellent customer service.

Excellent customer service doesn’t always mean agreeing with the client in every instance. What it means to us is that we will discuss with the client any and all issues that arise while we represent them. We will outline and explain their options and recommend the best course of action.

In order to achieve our goal we promise to do the following:

1. Communicate with our clients

When we receive or send correspondence in regards to a client’s file we will forward a copy to the client for his/her review.

2. Call or meet with clients

When there is significant news that needs to be conveyed to the client regarding his or her file we will take the time to either call the client to discuss the news or meet with the client in person. We do this so we may personally address any questions and/or concerns that the client may have.

3. Return emails and phone calls

When a client emails or phones our office we will strive to return the client’s email or phone call by the end of the next business day.

4. Deliver service

We will be realistic when we assess clients’ issues and when we estimate deliverables and timeframes. To that end we will strive to clearly document our advice to our clients to ensure that his or her needs are met in the best possible way and to respect our clients’ expectations.